Refund policy

Our Commitment Your satisfaction is our priority. If something isn't right with your order, we'll make it right.

Returns We accept return requests within 14 days of delivery. To be eligible, items must be unused and in their original condition. Please contact us before sending anything back.

Refunds Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days.

Damaged or Wrong Items If your item arrived damaged or you received the wrong product, contact us immediately with a photo and we'll send a replacement or issue a full refund — no return needed.

Non-Returnable Items For hygiene reasons, certain pet accessories (such as grooming tools or items that have been used) cannot be returned.

How to Contact Us Reach out through our store contact page and include your order number. We aim to respond within 24-48 hour